Supporting student tech needs
Supporting students technology needs
KU's Office of Information Technology is working with groups on campus to support students and remove technology barriers. This includes:
- Student Guides and Tech Tutorials: We’ve worked with campus partners to provide information on how to transition to remote study. This includes tutorials and cheat sheets for using Zoom and Blackboard.
- Technology Access: We are working with department tech staff and vendors to identify alternatives for remote access to technology in campus labs. In some cases, software providers are temporarily offering expanded licensing to the university. This includes Adobe Creative Cloud (more details to come soon). For other software, we plan to provide additional access for students through virtuallab.ku.edu. In addition, we are working with campus partners to identify options for computer access for students without technology at home.
- International Student Access. IT is closely monitoring international student access to course content on Blackboard. Should you have students who encounter barriers, have them contact IT Educational Technology (firstname.lastname@example.org and 785-864-2600). Some types of content (e.g., YouTube vidoes) are blocked in some countries outside the US. If you link your course to external video content (e.g., in YouTube), currently the most reliable way to enable viewability outside the US is to upload media to Kaltura and then embed that media in Blackboard (Embedding Kaltura media in Blackboard).
- Tech Support: We continue to help students with technology questions through our IT Customer Service Center (email@example.com and 785-864-8080).
This website here provides more information about student support, including technology access: https://remote.ku.edu/getting-started